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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,029 topics · Next page
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Last post
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,539 views
Hi, I just sent 2 £ to a game creator as I enjoyed what he did for a game jam (that's https://benjames171.itch.io/incin...
started by ElGregos 5 days ago
2 replies
68 views
Hey, my game Fiora: Full Bloom has been getting many more views than usual in the past two days, around 10 to 15. Makes...
started by Angie Nyx 5 hours ago
2 replies
43 views
I have reached out multiple times but I haven't received any response. I bought GPH 112 bundle, but I made a typo mistak...
started by MerMalekian 6 hours ago
2 replies
35 views
I've tried making Release threads in the past for pixel packs as I release them. But the threads usually just disappear...
started by EmblemAdept 1 day ago
4 replies
85 views
Does it show the publisher or title?
started by Manman79 5 days ago
1 reply
46 views
I would like to know if steam saves can be migrated to an itch.io title?
started by Nutronic 20 hours ago
2 replies
39 views
hello,i.ve puchase a game and when i try to log in it says "no license foud" help please.
started by andrewgb 18 hours ago
2 replies
46 views
I have a game uploaded to itch io which works on google chrome and microsoft edge, but it doesn't on firefox. I am think...
started by ppsdppnd 21 hours ago
3 replies
40 views
Hello to any member of the itch.io Support Team, I am kind of new in itch.io community & I was trying to post a blog pos...
started by Prince Interactive 3 days ago
19 replies
212 views
I apologize for my ignorance, but I would like you to clarify this doubt for me. When I click on the "followers" section...
started by Paolo Fassin 4 days ago
2 replies
83 views
I purchased some assets recently. I coudln´t find the Terms of use anywhere but I purchased them anyways. I then manage...
started by gustaff666 4 days ago
1 reply
134 views
How do I stop my game from launching as full-screen? It seems to run much better a a 640x360 embed so I'd like that to b...
started by X in YYC 4 days ago
3 replies
71 views
Hi all, Please, how could I hide the first Download button, which is shown at the top of the page? So I can prevent user...
started by GameTechBench 66 days ago
7 replies
157 views
I want to make sure I'm using the right terms and reporting mechanism for this. For instance right now the top two respo...
started by cricketHunter 6 days ago
8 replies
164 views
Such as my coin pusher: https://pushergames.itch.io/tuxpusher It's been available for a long time, I think all of my gam...
started by James William Fletcher 5 days ago
3 replies
120 views
Hi all, I join this community to contribute to translating English games into my language, Indonesian. Can anyone show m...
started by AfrizalMustafa 28 days ago
6 replies
148 views
我首先是因为 药:绝望的解决手段 (误)(警觉小队)(兽人控网址跳转)了解到贵网站...
started by Mangod.ice 9 days ago Last page
27 replies
288 views
Last year I ran a jam, and I wanted to make a submissions over time graph but can't find any date of submissions data fo...
started by Nen 5 days ago
26 views
No replies yet
I made a game which I want to keep developing and I'd like to release updates on the same page/keep the link. I submitte...
started by SparkleSalmon 6 days ago
4 replies
70 views
I have been learning the Godot engine, and want to export a test game to itch for web. I finished everything, but am stu...
started by Snow140 8 days ago
2 replies
88 views